Privacy Policy

1. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including name, national ID number (NIK), email address, phone number, bank account details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, or deletion.
• "Controller" means akad4d, the entity that determines the purposes and means of Processing Personal Data.
• "User," "You," or "Your" means any individual who creates an account, visits the Platform, or uses any Service offered by akad4d.
• "Platform" means the akad4d website at https://akad4d.cam and any associated mobile applications or software products.
• "Third Party" means any entity other than akad4d and the User.
• "Cookies" means small text files stored on your device by a website to remember preferences and track usage patterns.

2. Information We Collect

We collect Personal Data through several channels to provide, maintain, and improve our services, comply with legal obligations, and prevent fraud. The categories of data we collect are set out below.

2.1 Information You Provide Directly

• Registration data: full legal name, date of birth, email address, phone number, residential address, and chosen password.
• Identity verification (KYC): government-issued photo ID (KTP – Indonesian national identity card), Passport, or SIM (driving licence); proof of address such as a utility bill or bank statement dated within 90 days; selfie photographs where required.
• Payment information: bank account details (account holder name, bank name, account number) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Communications: messages, chat transcripts, emails, and support tickets you send to our team.
• Responsible gaming preferences: deposit limits, session limits, self-exclusion requests, and cooling-off periods you set through your account.

2.2 Information Collected Automatically

• Usage data: pages visited, games played, betting history, session duration, timestamps, and in-platform search queries.
• Device and technical data: IP address, browser type and version, operating system, screen resolution, device model, and unique device identifiers.
• Location data: approximate geographic location derived from your IP address to comply with jurisdiction restrictions and detect suspicious access.
• Cookies and similar technologies: session cookies, persistent cookies, pixel tags, and local storage objects used to authenticate your session, remember preferences, and analyze platform performance.
• Transaction logs: full records of deposits, withdrawals, bets placed, bonuses claimed, and account balance changes.

2.3 Information from Third Parties

• Identity verification agencies and fraud-prevention services used to confirm the information you provide during KYC.
• Payment processors and banking partners who confirm transaction status and flag chargebacks or suspicious activity.
• Publicly available data sources, where relevant to identity verification or fraud investigations.

3. How We Use Your Information

We process Personal Data only for specific, legitimate purposes. The table below summarises the primary uses of each data category:

We do not use automated decision-making that produces legal or similarly significant effects without human oversight, except for standard fraud-scoring algorithms where we retain a manual review process.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These enable account login, maintain your session, process transactions securely, and enforce security controls. You cannot opt out of these cookies while using our services.
• Performance and Analytics Cookies: Collect aggregate, anonymized information about how users interact with our platform — which pages are visited most frequently, where errors occur, and how users navigate between sections. This data helps us continuously improve the player experience.
• Functional Cookies: Remember your preferences such as language settings, preferred bet amounts, and display options to provide a more personalized experience during future visits.
• Targeting and Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You can withdraw consent at any time through your account settings.

4.2 Managing Cookies

You can control non-essential cookies through your browser settings or the cookie preference center available within your akad4d account. Disabling certain cookies may affect the functionality of parts of the platform. Please note that strictly necessary cookies cannot be disabled while you remain logged in.

5. How We Share Your Information

akad4d does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with operating our platform. These include payment processors (including Indonesian banking partners), identity verification agencies, cloud hosting providers, customer support software vendors, and analytics platforms. All service providers are contractually bound to process your data only on our documented instructions and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

We may disclose your Personal Data to regulatory authorities, law enforcement agencies, courts, or government bodies in Indonesia or internationally when required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where permitted by law.

5.3 Fraud Prevention and Security

We may share necessary information with fraud-prevention agencies, banking partners, and payment networks to detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other financial crimes. This sharing is conducted under strict data-sharing agreements.

5.4 Business Transfers

If akad4d undergoes a merger, acquisition, sale of assets, or restructuring, your Personal Data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy. We will notify affected users promptly in such an event.

5.5 With Your Consent

We may share your data for any other purpose with your explicit prior consent, which you may withdraw at any time.

6. Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with anti-money laundering regulations.
• KYC and identity verification documents: retained for a minimum of 5 years following the end of the business relationship, as required under Indonesian financial regulations.
• Transaction records: retained for a minimum of 5 years for AML and tax compliance purposes.
• Customer support communications: retained for 3 years following resolution of the inquiry or dispute.
• Usage and analytics data: aggregated or anonymized data may be retained indefinitely; identifiable usage logs are deleted after 24 months.
• Marketing consent records: retained for the duration of your consent and for 3 years following withdrawal of consent.

Upon expiration of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with our data disposal procedures.

7. Data Security

akad4d implements a comprehensive security framework to protect your Personal Data against unauthorized access, loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols, the same standard employed by major financial institutions worldwide.
• Encryption at Rest: Sensitive data fields including payment details, identity documents, and passwords are encrypted when stored on our servers using AES-256 encryption.
• Access Controls: Personal Data is accessible only to authorized employees and service providers on a strict need-to-know basis. All access is logged, monitored, and subject to regular review.
• Multi-Factor Authentication: Administrative access to systems holding Personal Data requires multi-factor authentication (MFA).
• Regular Security Audits: We conduct periodic penetration testing, vulnerability assessments, and third-party security audits to identify and remediate potential weaknesses.
• Incident Response: We maintain a formal data breach response plan. In the event of a data breach affecting your rights, we will notify affected users and relevant authorities within the timeframes required by applicable law.

While we apply rigorous security measures, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account password and for promptly reporting any suspected unauthorized access.

8. Your Privacy Rights

As an Indonesian resident using akad4d services, you have the following rights with respect to your Personal Data, consistent with applicable Indonesian personal data protection laws:

8.1 Right to Access

You have the right to request a copy of the Personal Data we hold about you, including information on how it is processed. Requests will be fulfilled within 30 days of receipt, subject to identity verification.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete Personal Data held by akad4d. For most account details, you can update information directly through your account dashboard. For KYC-verified data, please contact our support team.

8.3 Right to Erasure

You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. Note that deletion requests may be subject to legal retention obligations, in which case data will be suppressed rather than deleted.

8.4 Right to Restrict Processing

You may request that we restrict the processing of your Personal Data in certain circumstances, such as when you contest the accuracy of the data or object to our processing on grounds of legitimate interests. During the restriction period, we will store your data but not process it further without your consent, except for legal proceedings or protection of rights.

8.5 Right to Data Portability

Where processing is based on your consent or contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

8.6 Right to Object

You may object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing conducted prior to the withdrawal.

8.8 How to Exercise Your Rights

To exercise any of the rights described above, please contact our Data Protection team via the email address listed in Section 12. We will respond to all verified requests within 30 calendar days. We may require proof of identity before processing your request to prevent unauthorized access to your data.

9. International Data Transfers

akad4d primarily stores and processes Personal Data within secure data centers serving the Southeast Asian region. In certain circumstances, your data may be transferred to and processed in countries outside Indonesia — for example, when we use cloud infrastructure providers or engage specialist third-party service providers headquartered in other jurisdictions.

Whenever Personal Data is transferred internationally, we ensure adequate safeguards are in place, including contractual clauses that impose data protection obligations on the receiving party consistent with the protections afforded under this policy and applicable Indonesian data protection law. By using our services, you consent to such transfers where necessary for the performance of your contract with us.

10. Children's Privacy and Age Restriction

The services offered by akad4d are strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe that a minor has provided us with Personal Data, please contact us immediately at the address in Section 12 and we will take prompt steps to delete that information and close any associated account.

During registration and KYC verification, we verify date of birth against government-issued identification to enforce this age restriction. If we discover that an account holder is under 21 years of age, the account will be closed immediately, all funds will be dealt with in accordance with applicable law, and the matter may be referred to relevant authorities.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, payment portals, or game provider interfaces. This Privacy Policy applies exclusively to data collected and processed by akad4d. Third-party services operate under their own privacy policies, and we have no responsibility or liability for their data practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

Game software embedded in our platform is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may collect anonymized technical data for game performance and fairness auditing purposes, subject to their own privacy frameworks and our contractual data-processing agreements with them.

12. Contact and Data Protection Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way akad4d handles your Personal Data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the platform
• WhatsApp: +62 812-3456-7890

Our customer support team operates on Western Indonesia Time (WIB, UTC+7) with peak staffing during Indonesian business hours. For data rights requests, please include your full name, registered email address, and a description of your request to help us process it efficiently. We aim to acknowledge all privacy-related inquiries within 2 business days and provide a full response within 30 calendar days.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will post the revised policy on this page with an updated effective date, and we will notify registered users via email or a prominent in-platform notification at least 14 days before the changes take effect.

Your continued use of akad4d services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, please discontinue use of our services and request account closure prior to the effective date of the change.

We encourage you to review this page periodically so that you remain fully informed about how we collect, use, and protect your Personal Data.